Heidi Capozza

Background

About Heidi Capozza

I offer a vast array of experience in identifying and bridging gaps involving operational controls, care/case management, policy development, clinical documentation, and financial budgeting to yield organizational growth and operating efficiency. I am highly successful in delivering optimal healthcare and patient outcomes and meeting quality metrics by leading multisite teams, developing comprehensive utilization/case management policies, and designing patient care delivery strategies.I have exceptional management acumen with proven expertise in directing large-scale projects related to clinical and non-clinical initiatives, insurance, medical service delivery, quality improvement, patient experience, regulatory compliance, clinical consultancy, talent management, regulatory compliance, operational excellence operational excellence, financing, and risk management. My background lies in creating cultures driven by quality and efficiency across all aspects of service and operations, fueled by data-driven decision-making and precise tactical controls. I am an adaptable individual, recognized for efficiency optimization, big-picture thinking, and data-driven decision-making. NOTABLE CAREER HIGHLIGHTS: Improved regulatory compliance for medical documentation from 60%-70% to 100%. Decreased number of long stays by 25%. Increased identification and documentation of avoidable days from 13 to 289 days. Enabled coders to exceed savings goal of $4 million with $7 million during claim adjudication. Identified $3.6 million in savings. Vetted 40+ new audit concepts for operational viability. Maintained 0 staff turnover and 90%+ satisfaction score. Doubled team size during market expansion. Reduced working inventory by 20%-25% through automation. Drove 100% of nurses’ pass rate for MCG certification.I am tech-savvy with proficiencies in Salesforce, Navihealth, Macess, CCP/GCP, Clinical Guidance Exchange (CGX), Medical House of Knowledge (MHK), 3-M Coding, Morrisey (MCCM), COMPASS, Interqual, Milliman (MCG), UKG, Concur, Workday, Work IQ, Verint, Relias, Mentor, Power BI, Qlikview, Tableau, Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, WebEx, Tiger Text), Cerner (EMR), and Wellsky (EMR).In addition to my enthusiasm, I’d bring my proven background in the healthcare industry as well as my leadership capacity and team-oriented success to the department. Please don’t hesitate to send me a message via LinkedIn messaging or email (hcapozza@gmail.com)