Heidi Grady

Background

About Heidi Grady

With over 20 years of experience in customer success, management, sales and renewals, I have a proven track record in driving results, customer success, best-in-class renewal rates, customer retention and expansion. I am recognized as an energetic, optimistic team leader driven to achieve results. As a Senior Customer Success Manager, my focus is to drive customer adoption and success. Acting as a trusted advisor and coach, I respond to customer issues while understanding their strategic business goals. I have a documented track record with various company recognition awards for direct contributions to their objectives. I have a proven ability to develop and maintain long term strategic business relationships and am instrumental in the overall growth of territories by progressively looking for improved methods of doing business in today’s changing • Long term and consistent quota-surpassing sales executive; a history of exceeding employer expectations across diverse industries. Enjoy talking to people and establishing a long-term, loyal customer base. • Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and close deals. • Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest. Quickly learn, master and sell new product and service offerings. • Motivated, confident and versatile; able to maintain a sense of humor under pressure. • Passionate and competent with excellent interpersonal and communication skills. Thrives on challenges and excels in a fast-paced environment.