Heike Casson
Director of Customer Experience at Alternative Apparel
Based in Norcross, United States
7-day free trial · no credit card
Seniority
Director
Department
Customer/Client Service
Location
Norcross
Industry
Retail Apparel and Fashion
Company size
67
Contact information
Reveal Heike's email and phone
Direct contact data is gated. Sign up and reveal. You only pay for verified records.
h•••••••@alternativeapparel.com
Phone
5 credits+1 ••• •••• ••••
You only pay for valid records. Bounced emails and disconnected numbers cost nothing.
Background
About Heike Casson
Proven skills in customer relation management, cross- functional leadership as well as project and change management. Able to identify areas of strengths and opportunities for improvement in employees as well as in procedures. Implement company policies and develop processes that enhance the customer’s experience and optimize efficiency. •Manage a team of 9, including Customer Experience Supervisor, Inside Sales Reps, Distributor Specialist, Product Specialists and Account Qualification Specialist •Evaluate employee performance and provide opportunities for growth and when needed, address issues while providing constructive feedback •Ensure proficient workload distribution among the department through Resource Planning and Time Management Studies •Contribute to Strategic Planning and provide project support •Assess performance in multiple areas, including customer contact, order entry and order shipment, to ensure service levels are met •Develop and revise processes to streamline operations and improve efficiency •Determine potential issues and create procedures to reduce the risk of these issues •Resolve product issues to maximize order fulfillment
Decision-makers
Other people at Alternative Apparel
Build a list of verified contacts at Alternative Apparel
Free for 7 days · 50 credits · no card · only pay for verified records.
Reach more buyers like Heike
250M+ professionals with verified email and phone. You only pay for records that actually verify.
7-day trial · no credit card · cancel anytime