Heini Manninen

Background

About Heini Manninen

I am experienced Business Analytics & Customer Insight professional, leading a team working with Data Warehousing, DevOps, Analytics, Reporting and Information Knowledge Management. I have a strongly business oriented and data driven mindset. I’d be happy to connect:@HeiniManninen, heini.k.manninen@gmail.com My passion is to provide practical, actionable redults that support business decisions and help my customers and colleagues to succeed in their goals. I am a good listener and always aim to dig out true needs or root causes in order to deliver real value when building new services or planning reports or analyses. My communication style is systematic and clear, and I enjoy making things easy to understand. Key competencies: Digital service development and administration, data management, data services, business Intelligence, consulting, consumer insight, market research (both quantitative and qualitative), team leadership, project management, data analytics, KPI development, digital UX, customer experience, customer relationship management. Skilled in IT Service Management (FitSM, ITIL), agile methods (SCRUM), SAS analytics’ tools, Cognos, customer communities, statistical tools, data visualization, reporting and project management tools (eg. JIRA).