Helen Broll

Background

About Helen Broll

With over 9 years of experience in operational leadership and process improvement, I am an accomplished Executive Support Leader who has successfully introduced new action plans and strategies to meet business goals, enhance quality levels, and strengthen relationships with stakeholders. As the Deputy Secretarial Leader at PwC UK, I co-led the Northern UK region, coached and mentored 5 Regional Managers, and cooperated with the senior leadership team and Executive Support Assistants, meeting all KPIs and complying with all guidelines and regulations. I am skilled at identifying new ways to maximise business efficiency, following regulatory compliance, consistently exceeding all set KPIs and targets, ensuring the smooth daily running of operations. I have achieved several milestones, such as supervising data of clients, coaching and mentoring 300 employees, improving customer experience, and managing teams of up to 50 staff on site and remotely. I am also TAP and ITIL certified, and have completed a Mental Health First Aid course. I am passionate about delivering transformation programmes, preparing and presenting new business processes, and building strong relationships with stakeholders, resulting in high stakeholder satisfaction levels and revenue growth.