Helen Firth
Duty Cusomer Experience Manager at London North Eastern Railway
Based in York, United Kingdom
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Seniority
Manager
Department
Operations
Location
York
Industry
Rail Transportation
Company size
1.2K
Contact information
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h•••••••@lner.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Helen Firth
After just over 13 years in the Royal Navy, focusing on live operations and asset safety, as well as departmental management, I have started a new career within the rail industry. As a Customer Information Controller for LNER, I have been able to use the transferable skills, I developed during military operations, to understand the versatile everyday operations that occur on the railway.Now, as a Duty Customer Experience Manager, I manage a small team, ensuring a smooth information flow between Train Crew and Operation Controllers. This includes, evaluating how train services may become impacted on the East Coast Mainline during a disruptive event, how this might affect customers travelling on the network & implementing contingency plans.
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