Helen Manley

Background

About Helen Manley

Having gained extensive experience and knowledge of the Service Management environment, I will have the skills to hit the ground running within this role. I have developed an in-depth background of the ITIL framework, coupled with knowledge of multiple tools within several service and technology desks throughout my career. I am quick to build strong relationships with support teams, stakeholders and 3rd party vendors of all levels. I am proactive and take accountability for my personal development, constantly improving my knowledge and skills at every opportunity. If there is a need to seek guidance, I can quickly decipher complex procedures to liaise with subject matter experts and show resilience in the face of adversary. This is an excellent opportunity within a growing department. I have spent my career within a large and diverse organisation and I have no doubt that I will be able to transition into this role