Helena Laverty
Customer Management Associate at Pwc Uk
Based in Belfast, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
Belfast
Industry
Accounting
Company size
11K
Contact information
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h•••••••@pwc.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Helena Laverty
Experienced Assistant Project Manager and Project Controls specialist with a strong background in Client and Customer Management, particularly in remediation. Previously led in a People/HR segment, managing teams across London, Cardiff, and Birmingham. I work closely with clients, acting as an escalation point and ensuring seamless project delivery. My role involves stakeholder management, governance tracking, RAID log updates, and leading management meetings. I also oversee project controls, action tracking, and collaboration with liquidation teams to drive efficiency and maintain high-quality outcomes. Passionate about organisation, planning, and ensuring successful project execution. I help develop and maintain step plans, identifying risks and impacts across various functions. I manage project documentation, from schedules and risk registers to governance tracking, ensuring alignment through regular updates and meetings. Stakeholder engagement is key—conducting analysis, managing dependencies, and ensuring compliance with local governance and regulations. I also track urgent actions, prioritise tasks, and act as an escalation point to support seamless project delivery. I support the development of software tools and participating in UAT testing to ensure functionality, usability, and alignment with project needs. I collaborate with teams to identify requirements, provide feedback, and help refine systems for optimal performance.
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