Helena Stein

Background

About Helena Stein

I would describe myself as an accomplished professional with extensive experience in various managerial roles across multiple industries, primarily focusing on customer service, business development, and digitalization. With a Master's degree in Business Administration and Economics, I have consistently delivered good results throughout my career.In my most recent role as the Department Manager for Personal Distance Meetings at Arbetsförmedlingen, I oversaw remote customer interactions for a large organization, emphasizing accessibility improvements and operational efficiency enhancements. Previously, I managed Contact Center Operations and projects at Electrolux Europe Ltd, implementing common quality processes and customer satisfaction measurements across multiple centers.I have also held leadership positions at prominent companies such as LÄNSFÖRSÄKRINGAR AB, where I led business development initiatives and ensured optimal customer experiences across various channels. Additionally, my tenure at MEKONOMEN GROUP my focus was customer experience improvements and loyalty programs.I have a track record of successful project management and process optimization, and have consistently driven positive change and delivered tangible results. My expertise spans areas such as CRM implementation, digitalization, and quality management systems. Fluent in English and proficient in French, I possess strong communication skills essential for effective leadership and collaboration.My leadership style emphasizes innovation, teamwork, and a customer-centric approach, and I thrive in organizations aiming to enhance its customer service capabilities and drive sustainable growth