Helene James
Senior Cx Consultant at Inmoment
Based in Sydney, Australia
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Seniority
Manager
Department
Information Technology
Location
Sydney
Industry
Software Development
Company size
497
Contact information
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h•••••••@inmoment.com
Phone
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Background
About Helene James
Supporting organisations across all aspects of customer and market research and insights and bringing voice of the customer into key business decisions. CX consultation in best practice VoC and VoE program design and development. Workshops and session facilitation for best practice CX program design, program assessment, roadmap, action planning and experience innovation. Insights, analytics and strategy to drive delivery of business goals, product and service design, end to end experience transformation, cost reduction Marketing strategy and business planning Customer segmentation and targeting for acquisition and retention Team leadership, alignment, motivation and development Large scale project delivery, agile Competitive analysis and insights to support and drive business decisions
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