Hema Chugh

Background

About Hema Chugh

Hema Chugh is an accomplished leader known for driving results across corporate strategy, operations and sales at Dell Technologies, and previously for her global clients at Booz Allen Hamilton. Currently a Senior Director at Dell, Hema oversees Services Sales Operations for the ~$20B business, which spans global support, deploy, professional and managed services. From 2017-2021, Hema oversaw an organization in Services Operations across the Americas, Europe, and Asia, which drove customer experience measurement and analytics leveraging machine-learning based systems, and translated the results into operational improvements. From 2012 to 2016, Hema was a senior leader on the Services Corporate Strategy team, where she guided the President and senior leadership of Services in navigating market, competitive and M&A engagements, including Integration Management Office, Legal, HR, and Finance. From 2006-2011, Hema worked as Lead Associate at Booz Allen Hamilton, where she was a client and market leader in examining international markets for product entry, competitive trends and organizational strategy. She led expansion of Booz Allen’s World Bank international field market and projects in financial services, infrastructure, and economic development across the United States, Middle East, Africa, and Eastern Europe. Hema earned her Master of Arts in International Relations, with a focus on Development Economics and International Trade Policy, from Tufts University in Boston, MA, and a Bachelors of Arts with Honors and Phi Beta Kappa distinction from the University of Texas at Austin. She has served on the Boards of two non-profits: Texas Advocacy Project and Empowering Women as Leaders (Austin Chapter).