Heman Joshi

Background

About Heman Joshi

Senior Business Consultant with over 17 years of experience in IT / Electronic products and service design. Experienced in consulting with clients in both the public and private sectors in Canada and EMEA. Currently serving as a management consultant for the BC Ministry of Citizens’ Services, advising on business process and service delivery optimization through change management. More than 12 years experience in leading multi-disciplinary teams at Texas Instruments as well as over 10 years of project management using predictable, agile, and hybrid methodologies. Proficient in Strategic Business Transformation through redesigning operating model, business process analysis, process automation and optimization. Technology and Digital Transformation through lean six sigma and agile methodologies. More than 12 years experience in implementing Scaled Agile framework at 10 large fortune 500 companies. Experienced in leading the organizational change management workstreams for ServiceNow and SAP implementations, collaborating with client PMOs to drive successful change initiatives. Managed OCM efforts across key project phases, including planning and design, configure-build-test, deployment, and support, ensuring seamless integration and adoption. Experienced in establishing KPIs for monitoring operational efficiencies across categories such as Network Performance, Service Quality, Incident and Fault management, Customer Experience, and Operational efficiencies. Certified SAFe Program Consultant SPC Certified Management Consultant CMC Certified Project Management Professional PMP Prosci Certified Change Practitioner Certified Release Train Engineer AWS Certified Cloud Practitioner