Hemang Mehta

Background

About Hemang Mehta

A dedicated IT Professional, proficient in running successful method-oriented Programs and Projects, taking initiatives for business excellence through PMO process improvement, aiming for senior level assignments in Customer Relationship Management, Project and Program Management, and Operations Management with an organization of high repute preferably in INDIA & UAE/APAC region. Domain Expertise: Enterprise Storage, Digital Broadcast, IT Infrastructure, Mobile GIS/ GPS, Service desk, BPO/ITES sectors A focused professional with over 17 years of experience Program Management Project Management Customer Relationship Management Operations Management People Management Technical Support Vendor Management Cloud computing Solution Designing Digital Broadcast •Expertise in identifying customer base, enhancing customer experience, building rapport with customers to ensure business objectives are met. •Deft at performing functions involving cost reduction, adherence to delivery timelines within agreed SLA. SLM •Certified on PMP, TOGAF, SCM, Six Sigma, Prince 2 Practitioner, MCSE, ITIL V3 – Intermediate, ISO, EMCISA •Ability in managing complex projects solution center operations for rendering and achieving quality services; monitoring high end project team on performance bottlenecks as PMO •Capable of handling functions related to Recruitment, Training Performance Management and Vendor Management. •Possess effective communication, interpersonal & problem solving skills with the ability to handle extremely busy and hectic project schedules.