Hemant Malhotra

Background

About Hemant Malhotra

Experienced and results-driven professional with a strong background in customer service, account management, and onboarding within the travel technology and online travel agency industries. Over the past 9 years, I have honed my skills in team leadership, customer engagement, and strategic process improvement, driving significant growth and customer satisfaction. In my most recent role as Head of Onboarding at Rezdy, I successfully led a team to streamline and enhance the customer onboarding process, ensuring a smooth and efficient transition for new clients. Prior to this, I managed customer service operations at Rezdy, where I developed and implemented strategies to improve customer support and retention. My tenure at Agoda.com as a Senior Market Manager and Account Manager equipped me with extensive experience in managing key accounts, negotiating contracts, and driving market growth.