Hemant Pancholi
Sr.Service Sales Engineer at Mettler-Toledo International Inc
Based in India
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Location
India
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About Hemant Pancholi
Responsible for Technical solution provided to Corporate client like RELIANCE ONGC IOCL GSFC L&T etc. also supported to OEM like WIPRO ZENITH PCS ACER HCL SIS GIL(Gujarat Informatics Ltd.) and their clients. Also Managing Central Gujarat Vadodara Vadodara district Panchamahal district and Bharuch District Dealer network. And their clients Sr .Service Engineer since May-2001 with progressive experience with excellent knowledge of Samsung’s Service Engineering business process and technology tools such as GSPN SPN and SAP-ERP Parts and Order Management System. Excellent technical support and customer service skills including Trouble Service Tickets & Service Request Management monitoring and corporate reporting of customer problem resolution. Managing resolutions to key performance indicators (KPI) and meeting service level agreements (SLA). Experience in clearly understanding customer problems and finding creative and positive solutions through use of troubleshooting Specialties: Technical Solution provided for Entire IT Product Range of Samsung like NOTEPC (LAPTOP) LARGE FORMAT DISPLAY (LFD) CDT MONITOR TFT LCD MONITOR LASER BEAM PRINTER-NETWORK PRINTER MULTI FUNCTION PRINTER FAX & OPTICAL PRODUCT. Also Provide Technical support to Authorized Samsung service center Engineer of Entire Gujarat.
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