Hemanta Kumar Paul

Background

About Hemanta Kumar Paul

Duties & Responsible: • Setting overall target for region as per management directives and ensure quality network. • Ensure periodic review and monitoring of network quality KPIs, SLA, PM of power, optical network,civil part and necessary upgradation or down gradation of network to minimize fault rate and ensure better network to clients. • Flow up of first level fault handling of transmission devices, power system and optical network in the region. • Plan quality PM at PoP sites, OFC Network, Data center and power equipment within defined time line • Maintain regular liaisons with Govt. and Non Govt offices for betterment of SCL network • Follow up and reporting of monthly OpEx for assigned Region • Activel participate in operations and managements for ensuring quality of work and employee motivation • Understanding and identification of market demand jointly with sales and formulate network expansion roadmap • Meet high value clients and manage their complain resolution with efficient way Experienced Lead Manager with a demonstrated history of working in the telecommunications industry. Skilled in Business Support System (BSS), Management, General Packet Radio Service (GPRS), Transmission, and 2G. Strong program and project management professional with a Master of Business Administration (M.B.A.) focused in Finance from Kulna University, Khulna.