Hendry Isaac

Background

About Hendry Isaac

As a highly motivated and client-focused professional, I bring over 8+ years of experience in customer success, account management, and project delivery across various industries, including SaaS, e-commerce, and technology. My expertise lies in building and nurturing strong client relationships, driving customer satisfaction, and ensuring the effective use of solutions that align with business needs. Currently serving as a Customer Success Manager at Freshworks, I focus on proactively engaging with customers, managing key stakeholder relationships, and driving customer retention and product adoption. I leverage my deep knowledge of SaaS products to offer tailored solutions and collaborate across teams to ensure customer success. Previously, I served as Customer Delivery Manager at Zoominfo, where I led project implementations and data solutions for SMB, Mid-market, and Enterprise clients. I successfully managed complex data systems, improving CRM processes and driving customer satisfaction. My experience also extends to Amazon Development Center, where I led a high-performing team of catalog Leads, reducing escalations and improving operational efficiency. Known for my problem-solving skills, I am passionate about delivering value through clear communication, data-driven insights, and a customer-first approach. I thrive in fast-paced environments and am always eager to drive continuous improvement through innovation and collaboration. Key Skills: Customer Retention & Account Management SaaS Solutions & Product Knowledge Data Management & Analysis Cross-Functional Collaboration Team Leadership & Performance Improvement Proactive Customer Engagement & Stakeholder Management I am always open to connecting with like-minded professionals, learning from others, and exploring new opportunities to contribute to customer success and business growth.