Henfred Pietersen

Background

About Henfred Pietersen

With over six years of experience in operations management, I have successfully led and supervised customer service and administration operations for some of South Africa's leading corporations in the vehicle rental industry. I was responsible for speeding up service processes, and maintaining a profitable and cost-effective fleet of over vehicles across the region.I have a strong background in lean six sigma, data analysis, and strategic planning, which enabled me to implement policy, improve efficiency, and achieve performance improvement targets. For example, within six months of taking over the position, I lifted de-fleeting operations performance by 20% over the previous year, making a major contribution to the company's goals. I also developed and managed a dealer website to promote vehicles to buyers, using my data science skills. I have a BTech in Business Administration and a Certificate in Business Finance, among other qualifications, which equip me with the knowledge and skills to handle financial administration and control. I am passionate about delivering excellent customer service and leading teams with a solution-oriented and continuous improvement mindset.