Verified recordIT Services and IT Consulting

Henrique Leodora

Telecom Analyst Pleno Level at Interplayers

Based in Dublin, Ireland

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Seniority

Other

Department

Other

Location

Dublin

Industry

IT Services and IT Consulting

Company size

942

Contact information

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h•••••••@interplayers.com.br

Phone

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+353 ••• •••• ••••

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Background

About Henrique Leodora

IT and Telecom professional with over 10 years of experience and a degree in Network and Telecommunications Engineering. Specialized in Avaya telephony solutions (ACCS, IP Office, cloud-based PBX) and infrastructure management, including deployment, configuration, and support of corporate telephony environments. Strong hands-on experience in technical support (Level 1 and 2), field service, and user training, with solid knowledge of networking (LAN/WAN, switches, firewalls, VPNs) and Microsoft Azure, supporting cloud-hosted PBX environments. Skilled in managing telecom billing, mobile line operations, and vendor contracts, always focused on cost control and operational efficiency. Experienced in Windows OS, Office 365, Active Directory, and hardware troubleshooting (PCs, laptops, printers, Wi-Fi). Also proficient with ticketing systems like Jira, Freshdesk, and GLPI.

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