Henry Chong

Background

About Henry Chong

Highly driven Casino Slot Operations Professional with over six years’ in-depth experience in day-to-day slot gaming management, casino operations & marketing and gaming surveillance across Asia-Pacific With a comprehensive understanding of the casino industry, I am adept at analysing and reviewing casino operations to ensure maximum productivity in an often fast-paced setting. Experience includes developing start-up Gaming and Entertainment facilities and improving existing results within operational organizations. Proven leadership skills with the ability to resolve complex and diverse situations whilst delivering strong financial and operational results. I put a lot of emphasis on effective multitasking customer satisfaction and staff management.Career Highlights: Possessing a robust track record of developing promotional marketing strategies to forge strong customer relationships and drive sustainable business growth within casino environments. Possessing strong technical skills with solid proficiency in automated systems (CCTV operations and surveillance) along with excellent interpersonal & communication skills. Ability to coordinate and liaise effectively with people from diverse backgrounds across all working levels. Solid math skillsSignificant Achievements: Commended by the department head at Resorts World Sentosa Ptd Ltd, Singapore for timely detection and reporting multiple persons of interest. Received commendation from department head at Resorts World Berhad/Casino De Genting, Malaysia for detecting & reporting improper activities conducted by slot technician.Training:World Game Protection (2014) Keno/Slot Operations and Slot Technical Problem Solving Knowledge (2003)Quality Improvement Tools & Techniques Part (2003)Customer Relationship Management Awareness (2003)