Henry Hutton

Background

About Henry Hutton

Principal CX Consultant at Red Hat, Inc, responsible for driving org-wide culture, communications & enablement around customer & partner centricity, NPS, and closed loop improvement actions. My goal is to help ensure that every associate understands how their role impacts our customers & partners, and to enable cross-functional teams to make better decisions by accessing valuable customer feedback, insights and analysis. Prior to this role, I was Program Manager of Red Hat's North America and EMEA Customer Experience Councils, made up of cross-functional leaders across the company that are tasked with driving and supporting customer improvement activities throughout our customer's journey and relationship with Red Hat. I first joined Red Hat in 2011 to create and manage the company's first customer-based online community, enabling customers to engage with each other and with Red Hat associates to solve problems and improve their use and adoption of our products and services. Prior to coming to Red Hat, was one of the founding members of Lulu.com the world's largest self-publishing site, where I developed and managed their community, customer operations and strategic programs. I was also a co-founder of nowRECORDING.com, a music collaboration website that enabled musicians all over the world to work together to create music. Specialties: customer experience strategy, NPS, closed loop programs, customer experience council, customer engagement, cross-functional collaboration, online community management