Heri Setiawan

Background

About Heri Setiawan

Current Role : 1. Responsible for customer satisfaction and the effective and efficient execution of Key Account Customers 2. Ensure high level of teamwork and engagement levels 3. Responsible for the commercial, financial, and operation targets ( supply chain, project, customer service, operation capacity, and management reporting ) 4. People management including selection, development, goal setting and performance management 5. Take all necessary actions including the deployment of team objectives to ensure full compliance with all business and QnR policies and procedures Handled more than 4 Big Premium Hospital in Indonesia with more than 50 branch and total equipment is more than 500 modalities, all coverage by Contract Service and have a Service Level Agreement with uptime Previous : Start my career in Philips as Technical Support Specialist CT and NM. Provide technical support, serves as customer contact on technical and service related problem, determines most cost effective repair/resolution to minimize customer downtime, prepare reports for analysis of product failure trends and service ability issues, and responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in timely manner Awards : Achieved 3 consecutive years for Best Performance 2013, 2014, and 2015 Others awards