Herman Williams

Background

About Herman Williams

Teletech/Optum /Connextions - September 2014 - Present Kaiser Permanentee Sales, Medicaid Assistance Center, KPIF Retenton Medicare Advantage Sales Agent Medicare Advantage Customer Service Representative Medicare Prescription Drug (PDP) Billing Agent CVS Pharmacy Help Desk Agent United Health Care Licensed Telesales Agent StaffingWise/Saddlecreek Logisitics, Fort Worth TX, Product Inspector March– July 2014 Water From the Rock (Non-Profit), Arlington, TX • Volunteer Nov. 2013 – February 2014 American Income Life, Independent Agent, Arlington Texas August 2013 –November 2013 Tellabs Operations Inc. Field Deployment Manager of Operations March 1997 - April 2013 Detail oriented Manager with 16 years with a leading telecom company and 39 years total in the industry, analytical thinking, knowledge, and skills provide expertise in management of time, cost, scope, risk, planning and resources while contributing to a successful track record. Proven ability to manage multiple priorities and exceed performance competencies. Strong skills in deployment services and acceptance testing on digital cross connect and transport equipment. Teamplayer with experience in team development and customer service skills from technical to the logistics. Process driven to strive for high quality and follows the attitude to “get it right the first time”. Innovative individual with who has an excellent sense of teamwork. Motivate toward results by instilling commitment, trust, fairness, and loyalty. Experience in: • Strategic Planning • Budget Planning • Process Improvement • Resource Management • Conflict Resolution • QMS / ISO 9001 Auditing • Personnel/Team Development