Hesham Hammam
Customer Experience & Service Development Advisor at Federal Tax Authority
Based in Dubai, United Arab Emirates
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Seniority
Staff
Department
Other
Location
Dubai
Industry
Financial Services
Company size
1.3K
Contact information
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h•••••••@tax.gov.ae
Phone
5 credits+971 ••• •••• ••••
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Background
About Hesham Hammam
Senior Customer Experience and contact Center teader with over 24 years of experience acrossgovernment, aviation, taxation, media, and telecommunications sectors in the UAE and Middle EastI specialize in customer experience transformation, contact center operations, CRM implementation(Salesforce), service excellence, Is0 9001:2015, and 7.Star government service frameworks.Throughout my career T have successfully led large scale CRM implementations, managed omnichannelcustomer service operations, built high-performing teams, and delivered measurable improvements inservice quality, operational efficiency, customer satisfaction, and revenue performance.I am known for my abilty to work closely with senior leadership and multiple stakeholders, leadcomplex change initiatives, and align service operations with strategic and national excellence objectives:Target roles: Head of Customer Experience, Contact Center Director, Service Excelience DirectolCustomer Operations Leader.
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