Hiba A.
Escalation Specialist at Ramp
Based in Dallas-Fort Worth, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Dallas-Fort Worth
Industry
Financial Services
Company size
3.7K
Contact information
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h•••••••@ramp.com
Phone
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Background
About Hiba A.
Certified Scrum Master with a robust background in financial technology and a proactive QA Engineer skilled in bug identification, reporting, and resolution to enhance system reliability. Highly talented IT professional recognized for leading quality assurance processes that ensure product excellence in the dynamic fintech sector. Renowned for delivering exceptional technical services and customer support that exceed expectations. Adept at analyzing complex situations and implementing process improvements to drive measurable increases in productivity and company growth. Energetic and master troubleshooter with excellent interpersonal and communication skills, able to handle pressure without compromising quality. Cultivates positive relationships with customers and colleagues, leveraging fluency in Urdu, Hindi, and English to converse with clarity and diplomacy across diverse backgrounds.
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