Hilde Pype
Resource Manager Atos Holding Belgium at Atos
Based in Keerbergen, Belgium
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Seniority
Manager
Department
Other
Location
Keerbergen
Industry
IT Services and IT Consulting
Company size
87K
Contact information
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h•••••••@••••••.com
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Background
About Hilde Pype
2010: Core SME for the reporting area in a Tools retirement account migration process. Identify gaps, write procedures, train and lead 6 migrations teams. Goal: migrate 196 customers from EDS to HP systems by the end of 2011 (for reporting area) 2003-2009: Work as business analyst in the reporting area for Service management, Apply ITIL processes, Manage a team of service level analyst responsible for client reporting on services and ITIL processes 2001-2003: Work as business analyst for several projects and obtain the degree of advanced business analyst 1994-1997: Start up second line helpdesk for GM in Antwerp and manage the team 1992-1994: Consolidate Local GM helpdesks in Europe into 1 Central Dealer assistance Center in Antwerp 1992: Obtain System Engineer degree at head quarter in Dallas Specialties: Reporting development, SLA management, reporting on ITIL processes, team lead, migration lead
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