Hillary Chan

Background

About Hillary Chan

I am a seasoned healthcare leader with over 18 years of experience in mental health and addiction services. Throughout my career, I have led interdisciplinary teams, implemented evidence-based practices, and optimized service delivery across acute care, emergency psychiatry, and outpatient addiction programs. I am deeply committed to patient-centered care and have successfully developed and operationalized innovative mental health programs, including psychiatric emergency services at SickKids and Mount Sinai Hospital, as well as the Concurrent Youth Unit at CAMH.As a transformational leader, I am passionate about coaching and building resiliency within teams, fostering a culture of collaboration, and equipping staff with the skills to navigate the evolving challenges of healthcare. My expertise in program development, workflow optimization, and clinical education allows me to ensure high-quality care while enhancing system efficiencies. With a strong background in strategic planning, policy development, and performance metrics, I have driven sustainable improvements in patient outcomes and staff engagement. I have successfully led teams through complex transitions, including capacity surges, unit renovations, and new model implementations, all while prioritizing staff well-being and patient safety. Recognized for excellence in nursing leadership, I remain dedicated to advancing mental health and addiction care through innovation, advocacy, and mentorship.