Himadri Aich

Background

About Himadri Aich

Education: M.B.A. Simon Fraser University, B.C, Canada; Major: MIS / Business Transformation M. Eng, Engineering Management, University of Ottawa, Canada; Major: IT Operations / Supply Chain Management B. Sc./ M. Sc. in Electrical Engineering. Moscow Power Engineering Institute, Moscow, Russia; Major: Systems and Networks Professional History: GE Healthcare, CRM Siebel Performance Technical Architect : December 2010 - Current Apex Sysetms Inc. CRM Management Consultant for CRM: June 2010 – Dec 2010 The Homedepot, Austin, Texas: IT Lead and Project Manager: August 2005 – May 2010 Nike Inc, Beaverton, OR: Technical Lead: April 2002 – August 2005 Siebel Systems, Inc: Principal Consultant – CTI & eCRM: July – August 2001 PricewaterhouseCoopers LLP: Senior Lead Consultant; May to July Andersen Consulting (Accenture): Senior Consultant, April 1997 to May (Toronto, ON and Charlotte, N.C.) Simon Fraser University & University of Ottawa: Computer Lab & Teaching Assistant, September 1992 to December 1996 Northern Telecom / Bell Northern Research: Technical Translator (Russian Language), January 1993 to May 1993 Bangladesh Railway: Controller of Stores / Inventory & Stores Management (Federal Civil Servant), December 1989 to August 1992 GlaxoWellcome: Instrument & Computer Engineer, January 1987 to December 1989 Experience Summary: 20 years of S/W Development, IT and Management Experience 11 years of CRM and Contact Center (Siebel, Clarify, SAP, Genesys, Avaya, etc.) Experience 8 Years of Retail / Banking Experience (Infrastructure, Application Development, and Production Support) Specialization in Electrical Power and Energy Systems (MBA project experience with BC Hydro) 6 years of Supply Chain Experience 4 years of Project Management Experience 7 years of healthcare / pharmaceutical experience Big Fives Consulting Experience (PwC, Accenture) Fluent in Bengali, English, and Russian; Conversational Hindi