Himanshu Rawat

Background

About Himanshu Rawat

Customer centric executive focused on delivering value and leveraging feedback to ensure long term relationships which drive retention and expansion of recurring revenue. Experienced in developing global performance driven teams Demonstrating effective leadership in all aspects ensuring client requirements are met. Excels at streamlining operations, Customer Success, Project Management, Process improvement, Automation and Team Management. Practiced at motivating team members to improve productivity while simultaneously tweaking processes to maximize efficiency.Influencing teams to transform and/ or set up operations from scratch. Setting up content management framework development, performance management & training plan along with setting up Business Continuity Management working with IT.Strong experience in leading operational and process excellence efforts and setting up risk and compliance systems to identify and mitigate risks. Proven expertise in building cross-functional teams. Improve existing workflows, and set up new processes, tools, and compliance frameworks. Establishing a supply chain with emphasis on last-mile improvement. Working cross-functionally to ensure the best customer experience for customers around the globe and positively influence retention. Providing supportive coaching to teams pertaining to product knowledge, leadership development and skills-based training.