Himanshu Roy
Lead-training at Sutherland
Based in Kolkata, India
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Seniority
Manager
Department
Other
Location
Kolkata
Industry
IT Services and IT Consulting
Company size
63K
Contact information
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h•••••••@sutherlandglobal.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Himanshu Roy
Experienced Professional: More than 15 years of expertise as a Training Manager and Learning & Development specialist in FinTech, E-Learning, BPO, Telecom, and Skill Development sectors-Team Development: Known for building high-performing, customer-focused teams committed to outstanding service and revenue goals-Training Impact: Conducted over training sessions, reaching more than trainees-Policy Development: Created and implemented customer service policies now used on a national scale-Service Improvement: Introduced innovative strategies that enhanced service quality, maintained standard collection ratios, and improved productivity and profitability-Customer Retention: Achieved a 30% increase in customer retention-Results-Driven: Proven track record of exceeding performance objectives-Specialized Skills: Extensive experience in Instructional Design, Content Development and Management, E-Learning Management, and LMS Management.
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