Hira Khan
Senior Customer Success Manager at Backlight
Based in Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Canada
Industry
Software Development
Company size
263
Contact information
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h•••••••@backlight.co
Phone
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Background
About Hira Khan
As a passionate and driven individual, my unwavering commitment lies in working for organizations that prioritize diversity, equity, and inclusion. I am inspired by mission-driven organizations looking to empower underrepresented groups and create positive change in the world. Specifically, I am dedicated to empowering women of color in the tech industry and creating a more equitable and just world through my work. My strong background in project management within the tech space has allowed me to develop exceptional skills in leading teams, driving results, and delivering innovative solutions. I have extensive experience in Agile methodologies, project planning and execution, stakeholder management, and risk mitigation. With over 12 years of professional experience, including 8+ years in the Edtech industry, I have honed my skills in various roles, including customer success, project management, team leadership, sales enablement, operations management, customer and employee onboarding and training. I have excellent communication and presentation skills, and I excel at delivering effective training to both internal and external stakeholders, as well as distilling complex concepts to drive behavior change and adoption of new processes and tools. As a firm believer in using metrics and data-driven approaches to make decisions, I prioritize validating efforts, realizing value, and identifying improvement opportunities to champion high-quality end user experiences. My entrepreneurial spirit drives me to take ownership of my work, relationships, and deliverables. I am highly motivated by innovative technology, lifelong learning, and my passion for mission led organizations. I am a strong advocate for the blending of collaboration and cultivating a growth mindset because we can achieve greater success when we work together.
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