Hirohide Kaneda
Operations Director, Professional Services, Customer Success Group at Salesforce
Based in Chiyoda, Japan
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Seniority
Other
Department
Other
Location
Chiyoda
Industry
Software Development
Company size
87K
Contact information
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h•••••••@salesforce.com
Phone
5 credits+81 ••• •••• ••••
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Background
About Hirohide Kaneda
Now considering the next career step to bring more outcomes as a team by leading/ managing the team and org, rather than doing so as an individual with rich experiences Whilst maximising rich working experiences covering all customer engagement stages and product management roles, my career objectives are: 1. Building, managing, facilitating and enabling all teams including customer-facing, back office and product development to deliver the best enterprise solutions to customers through working excellence 2. Business, solution and services development to establish and grow the ecosystem to drive IT- and cloud-based business in enterprise markets 3. Maximising technical and sales engineering background, enrich business domain expertise to deliver customer-oriented products and solutions [Professional Qualities] 1. Product & solution design, development & delivery for adoption & growth 1) Provide guidance to Services, Success & Support teams to deliver enterprise-ready cross-cloud solutions in sustainable & scalable ways 2) Mentoring pre-sales members to propose sustainable & scalable solutions from the very beginning of customer engagements to make the pipeline healthy 3) Being a customer advocate for the product, service & success programme development teams to deliver enterprise- & global-ready cloud software/ solution 2. Programme & success management 1) Managing and mentoring multiple product and service development/ delivery projects within a global company covering enterprise-ready cross-cloud architecture 2) Driving customer adoption & growth by guiding Success & Support teams 3. Business development and implementation 1) Go-to-market strategy development & execution especially on emerging & strategic products and services from whole customer engagement lifecycle perspective 2) Supervising pre-/ post-sales and product development teams to collaborate mutually in both business and technical contexts to drive and expand business as one team 4. Team management 1) Being a leader to drive growth as a team through mentoring & coaching team members in timely & adaptive manners 2) Driving cross-team collaboration with the mature roles & responsibilities model
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