Hiroko Razavi
Founder and President at Success Lab
Based in Tokyo, Japan
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Seniority
C-Team
Department
General Business & Management
Location
Tokyo
Industry
Information Technology and Services
Company size
2
Contact information
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h•••••••@success-lab.jp
Phone
5 credits+81 ••• •••• ••••
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Background
About Hiroko Razavi
With over 30 years of work experience, I am a passionate and visionary leader in the field of customer success. I founded Success Lab, a company that helps Japanese businesses grow their revenue by transforming their customer relationships. As a certified public accountant and a Stanford Ignite graduate, I have a strong background in accounting, business, and innovation. At Success Lab, I lead a team of consultants, media professionals, and experts who provide high-quality services, content, and best practices to over 20 clients. We help them develop and implement customer success strategies, create new business models, and leverage digital technologies. Some of our notable projects include a digital transformation project for a $20B manufacturer, a business creation project for an IT service provider, and a mindset-changing project for future CEOs of an international manufacturer. I also serve as an outside director at WOW WORLD, a company that creates immersive and interactive experiences. I use my skills in customer success, business strategy, and digital planning to support their growth and innovation.
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