Hitesh Dhingra

Background

About Hitesh Dhingra

Dedicated and results-driven professional with over 8 years of comprehensive experience in project management, technical expertise, and IT support within diverse industries, notably in the areas of WMS Systems, MHE Systems, and RF Technology. Seeking a challenging role where my proven ability to lead and supervise teams, manage critical incidents, and implement effective solutions aligns seamlessly with the organizational goals. Proficient in documentation, communication, and integration testing, I aim to contribute my skills to drive operational excellence, foster innovation, and build strong relationships with stakeholders. My multilingual capabilities, including proficiency in Japanese, further enhance my ability to facilitate seamless communication and understanding in a global context. • JLPT N1 Certified • Adept at collaborating with clients and offshore teams, ensuring a deep understanding of customer requirements and facilitating seamless project delivery. • Proficient in issue analysis, resolution, and implementation, with a proactive approach to support and training, including creating work procedures in Japanese for warehouse operations. • Primary customer interface for reporting project status, overseeing onsite IT support teams, and managing warehouse- wide change and release management, fostering strong relationships with key stakeholders and colleagues. • Hands-on experience in WMS Systems, MHE Systems, and RF Technology within the apparel and footwear sector, specializing in Manhattan WMOS. • Tokyo 2020 Olympics: • Supervised a 15-member operations team, ensuring continuous development and improvement. • Managed critical incidents, conducted root cause analysis, and collaborated with implementation teams for effective issue resolution. • Accredited with awards for project. • Monitored the process flow of tickets in ServiceNow and created regular reports and Inventory management reports.