Holly Drain

Background

About Holly Drain

As a Feedback and Complaints Officer at Dogs Trust, I apply my passion for animals and customer service to ensure that every enquiry, feedback, or complaint is handled with professionalism, empathy, and efficiency. I work with a team of dedicated staff and volunteers to resolve issues, improve processes, and enhance the reputation and trust of the UK's largest dog welfare charity. I am also a trained and experienced Pastry Chef, with a Level 2 and Level 3 in Baking and Pastry Arts/Baker/Pastry Chef from Tameside College. I have worked in prestigious venues such as 20 Stories and The Gleneagles Hotel, where I honed my skills in preparing high-end patisseries and baked goods for discerning clientele. I am a member of the Alliance for Bakery Students and Trainees (ABST), and have won multiple awards for my creativity and craftsmanship.