Horacio Arroyo

Background

About Horacio Arroyo

Served as a field service engineer for a company which specializes in the service, design, manufacture and installation of new rotary kilns and digesters as well as supplying parts for existing equipment. • Trusted with managing high profile jobs, including the installation of a new four pier kiln line in Colombia SA with the assistance of local contractors. • Consistently exceeded costumer expectations. • Provided the highest level of service quality and acted as the main point of contact between the company and customers. • Participated in the training of maintenance personnel, operators and engineers in order to improve the reliability of their equipment. • Provided technical problem solving solutions to address arising adverse project conditions. • Communicated with clients and support personnel to plan projects and repairs. • Documented and monitored progress of the project to ensure conformance to design specifications and safety standards. • Developed constructive and cooperative working relationship with co-workers and provided technical and work training to them. • Supervised and evaluated progress and quality of projects to ensure contractors delivered high quality of work. • Assisted and serviced equipment after outages and installations and performed preventive maintenance to ensure highest possible equipment up-time and reliability. • Performed, laser and traditional methods, kiln alignment and geometry studies. Both methods determined the rotary kiln axis, shell deformation as well as shell Ovality measurements. • Advised customers with necessary kiln repairs and parts replacement as well as installations. • Consistently grew overall sales for the company. Main focus is to provide quality service while growing parts and service sales. • Provided field assistance to customers in the United States, Canada, Mexico, Caribbean, South America and Europe. • MSHA, OSHA. CPR and First Aid certified