Howard Phillips

Background

About Howard Phillips

Experienced Business Customer Service Specialist with over 13 years of working in the telecommunications industry. Thrive while handling complex problem solving, training new and experienced peers, collaborating to complete large projects and providing customers with service that exceeds expectations. Currently facilitate automated order completion with AT & T's Digital Concierge team, allowing our sales teams to focus on making sales while we quickly and efficiently handle the processing of all order types, from small business to large government accounts. Ensuring accuracy with every transaction and providing detailed reporting to maintain customer satisfaction. In my various roles I have resolved thousands of escalated interactions with customers via phone and email. Successfully completed thousands of orders for individual customers and businesses, including large devices) orders for government accounts. Researched and resolved thousands of billing and system errors, working with IT and other departments when necessary. Trained or coached hundreds of representatives in my location and others. Currently focused on growing my leadership skills. Chosen to take part in the 2019 Management Development Program. In my spare time I love reading as many studies as I can come across. Anything related to neurobiology, endocrinology, general health and fitness, the microbiome, genetics, nutrition, AI, psychology and more. I'm a lifelong gamer with an expansive board game collection. I love music and listen to music from dozens of genres. My wife and I are lifelong Disney addicts. Enjoy the challenge of consistently setting personal records with weight training.