Huda Alkhalaf

Background

About Huda Alkhalaf

Ms. Huda Al-Khalaf works as a Customer Service Supervisor at a Call Center company. She graduated from Imam Muhammad bin Saud Islamic University with a degree in Law in 2019. Ms. Al-Khalaf has over 4 years and 6 months of experience, having worked as a Manager and Data Entry Specialist at Maharat International Schools. She conducted multiple training courses on effective communication skills with clients and increasing customer satisfaction, where she trained more than 50 new employees and supervised their performance during the probation period. She was also assigned various supervisory tasks for administrative and technical teams, overseeing attendance, departure, work performance, and professionally handling customer complaints. Additionally, she worked with the National Information Center's (NIC) COVID-19 team, managing customer inquiries through the "Tawakkalna" app during the pandemic. She supervised several teams (more than 60 employees) for the Tawakkalna project under NIC, handling customer inquiries via calls, emails, and social media. She was also involved in the "Sehhaty" app project for the Ministry of Health, contacting dissatisfied customers, evaluating the services provided to them, and resolving their issues professionally. Moreover, Ms. Al-Khalaf worked for Saudi Telecom Company (STC), addressing customer inquiries and resolving their problems. 2024 She worked as an Inspection Supervisor for the General Real Estate Authority (REGA) project in collaboration with Emdaad Al-Khibrat for two months, and then she was assigned supervisory tasks for field inspections, the complaints department, and electronic monitoring So far. She has completed numerous leadership and technical training courses, including- Professional Training of Trainers (TOT) course and package preparation - Professional course in Administrative Creativity - Training in Reading and Researching Rules and Regulations - Professional course in Career Marketing - Training in Supervision and Administrative Organization - Training in Document Management and Electronic Archiving - Professional Skills Excellence Course - Accounting for Non-Accountants Training - Professional Training:"How to Become a Successful Lawyer"- Cybersecurity Training - Legal Office Management and Secretarial Course - Contract Drafting Training Mrs. Al-Khalaf also aspires to enhance her professional experience in both administrative and legal fields.