Hugh Wallace
Supervisor Onboarding Coe at Comcast
Based in Houston, United States
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Seniority
Manager
Department
Human Resources
Location
Houston
Industry
Telecommunications
Company size
61K
Contact information
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h•••••••@comcast.com
Phone
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Background
About Hugh Wallace
A highly effictive Operations Support Manager, who meets challenges skilfully and creates positive change. A detailed oriented professional with a documented performance history of reducing costs; and improving productivity and efficiency. A creative problem solver, with a proven record of success setting strategic direction; executing to plan; optimizing operations; and developing and leading teams to achieve outstanding results in fast-paced, challenging environments. More than seventeen years of Customer Service, Sales, and Operations Management experience includes: Call Center Management RFP Development Contractor Management Employee Training / Coaching Business Case Development Project Management Vendor Management Customer Satisfaction Programs Operations Reviews Business Plan Development Outsourcing Quality Management New Operation Start-Ups New Program Ramp-Ups Contract Management Multi-Site Operations Bid Reviews / Vendor Selection Standards Development S4X quality program' NPS programs
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