Hugo Toffanelo

Background

About Hugo Toffanelo

I’m a data-driven professional with 9 years of experience in the tech industry, working in fast-paced environments with a strong focus on Data, Quality, and Operations. I’m currently studying Data Analytics for Business to level up my skills and bring even more value to the work I do. During my career at companies like TikTok and Meta, I’ve been dedicated to ensuring seamless operations across departments, working alongside Operations Managers to improve market efficiency and propose actionable solutions to enhance products. Recognised for my energetic work, I was proud to be promoted to a Subject Matter Expert position reflecting a strong track record in team leadership, communication and operational excellence. 🤝 I mentored a team of 15 Quality Analysts consistently delivering quality above 98% by conducting coaching sessions. Managed vendors' KPIs across EMEA-LATAM markets, leading compliance evaluations, calibration sessions, and fostering performance improvements by streamlining processes. I've led Root Cause Analysis to identify critical gaps in the quality evaluation system, delivering data-driven reports addressing operational issues and improving processes and KPIs. I utilised tools like Power BI, Tableau and SQL to present quality reports and track market metrics, translating data into actionable insights. On top of that, I managed high-priority escalations across Portugal, Spain, and Brazil, working with law enforcement to investigate serious cases of fraud, court orders, and real-time crises. Areas of Expertise: Data & Quality Analysis | Operations | Escalations | Risk & Fraud Investigation | Root Cause Analysis | Process Implementation