Huzefa Raniwala
Assistant Manager at Nykaa
Based in Mumbai, India
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Seniority
Manager
Department
Operations
Location
Mumbai
Industry
Technology; Information and Internet
Company size
6.1K
Contact information
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h•••••••@nykaa.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Huzefa Raniwala
As an Assistant Manager at Nykaa, I lead a team of customer service representatives, ensuring excellent customer experience and satisfaction. I oversee the entire logistics operation, including forward and reverse logistics, to guarantee timely and efficient delivery and pick-up of products. I analyze customer feedback and implement process improvements to enhance customer satisfaction ratings. I also collaborate with cross-functional teams to resolve customer complaints and concerns. Prior to joining Nykaa, I worked as an Aoa/cfrd Specialist at Altisource, where I analyzed and allocated property portfolios, coordinated with attorneys, decided cash offers, and prepared weekly reports for management. I have a Bachelor of Commerce degree from Lala Lajpatrai Institute Of Management and skills in strategic communications and strategy.
Decision-makers
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