Ian Botwright

Background

About Ian Botwright

A results driven Service Delivery Professional with extensive senior leadership experience across all industry sectors, both in the UK and internationally. Specialised in building and leading high performing teams in a Managed Services environment. Serviced >600 client organisations spanning numerous countries, often in demanding and evolving operating environments. Accountable for driving strategic change, operational excellence, executive stakeholder engagement and regional P&L performance. KEY SKILLS • People Management / Leadership – led international teams and periodically re-engineered organisational structure to improve team efficiency whilst maintaining service levels. • Account Management – oversaw a team supporting 600 contracts. Attended Quarterly Business Reviews to understand client satisfaction levels and identify areas of opportunity to add innovation to the base contract. • Profit & Loss – accountable for a >$200m P&L. Consistently overachieved annual targets by planning and driving cost reduction and revenue growth initiatives. • Change Management – led change initiatives to enhance service offering, e.g. Service Desk consolidation into nearshore locations to improve business continuity, and development of website portals to enhance partner experience.