Ian Branch

Background

About Ian Branch

I have been working in 1st line / 2nd line and Network admin for over twenty years. In addition to that my current role includes Projects engineer, Training and Consultancy. I have mainly supported Windows environments from XP to Windows 11 which I have expert knowledge on. Also I have knowledge on macOS Snow Leopard to Sonoma. I have expert knowledge on Server side of things too, Windows Server 2003 - 2022, Active Directory and Exchange. Also Microsoft 365 admin centre, Azure, Entra ID, InTune, Autopilot and Sharepoint. Setting up new user accounts and laptops/desktops from scratch. Windows update services / Various anti-virus spyware programs. Mesh email security, KnowBe4 security awareness training and Ironscales. Blackpoint security and Cyber Essentials. Certified ESET Malware Support Specialist. Sonicwall, Ubiquiti and Watchguard Firewall configuration and support as well as VPN. Expert knowledge in hard disk recovery / cloning / ghosting and various backup and restore programs. Good sound knowledge in Microsoft Office 2003 - 2010 and Office 365. Also plenty of PC/Laptop building and repairing. Router configuration, cabling and patch panels. Making of network cables. I support iPad's, iPod touch, iPhone (knowledge of iOS) and also Blackberry and Blackberry server. Troubleshooting of printers/multi functional printers. Also VOIP telephone systems Wildix and Mitel system support. I have great personal skills and telephone manner and can communicate easily with people that have very little computer knowledge.