Ian Ford

Background

About Ian Ford

Dedicated and results-driven IT professional with a strong foundation in Information Technology Systems, an Associate Degree in Applied Science, and a proven track record of success in various technical roles. Possessing a 3.64 GPA and fortified by certifications in Fortinet, Microsoft Power Platform Fundamentals, and Microsoft 365 Fundamentals, I bring a comprehensive skill set to the table. In my current role as a Desktop Support Technician at Wilcox + Flegel, I tackle a diverse array of IT tasks across multiple locations in Washington and Oregon. From providing tier 1 help desk support to site setup/teardown, I leverage ConnectWise remote support to ensure top-tier service delivery. My responsibilities span troubleshooting and supporting PC’s, iPad’s/iPhones, tank monitors, POS systems, printers, and various software applications, addressing high-priority issues within the demanding landscape of the fuel industry. Previously, I served as an IT Support Specialist at Kelso School District, where I seamlessly applied my academic knowledge from Lower Columbia College to provide comprehensive tech support across five buildings, including the district office. With an emphasis on prioritization and autonomous management, I successfully handled technology-related challenges for both staff and students, fostering a collaborative approach with administrative and teaching staff. My professional journey also includes a rich history with Simpson Lumber, spanning over 12 years. Starting as a lumber grader, I earned accolades for excellence and progressed to senior grader, where I played a pivotal role in maintaining industry standards for quality assurance. My versatility allowed me to contribute to the maintenance team, where I excelled as a lube tech, showcasing my commitment to excellence and adaptability. I am a proactive problem solver, always eager to embrace new challenges and deliver results. My strong work ethic, coupled with a passion for technology, positions me as a valuable asset in any IT environment. Open to opportunities and collaborations that allow me to leverage my skills and contribute to the success of the team. Connect with me to explore how my diverse skill set can benefit your organization.