Ian Harper

Background

About Ian Harper

22 year IT professional across Automotive, Legal and Telecommunication sectors - Experienced Leader, Incident Manager, Project Manager, Knowledge Manager, Account Manager and Web Developer - Executive-level communicator creating efficiencies and bridging the gap between business, technology and leadership teams Here are a few significant achievements I’ve enjoyed over my career- Gained the confidence of senior VPs to successfully manage critical situations threatening the organization's efficiency, sales and reputation- Successfully launched the first implementation of Recommind’s Decisiv Search 7.0 platform at a leading international law firm- Reduced time-to-market for proposals / RFPs from several days to several hours at a top Canadian law firm- Developed autonomous web applications on Ford intranet of users. Applications were recognized as corporate best practice and adopted for use by assembly plants worldwide- Improved drafting quality and efficiency for legal professionals by managing on-line collection of premium knowledge management documents. With exceptional organizational and interpersonal skills, I am motivated, analytical and detail-oriented. I am quick to develop relationships within an organization and it is not long before I become a valuable asset to any new team. Specialties. Incident Management - ITIL Managing technical and executive conference bridges Creating Incident Summary Reports Monitoring facitilies, operations, internal applications and external customer tools NetCool BMC Remedy ITSM HP Sitescope Project Management - SDLC Performing needs assessments Establishing business requirements Producing wireframes Leading development teams Creating test plans Troubleshooting / resolving issues to ensure a successful launch Knowledge Management - Managing portals, intranets and enterprise search. Applying metadata Managing taxonomies Weighting search results Driving user engagement Training