Ian Lings

Background

About Ian Lings

Ian is Head of the School of Advertising, Marketing and Public Relations at the Queensland University of Technology and holds a Chair in Marketing. He has previously held positions as Assistant Dean for Research at QUT and Director positions for Post Graduate and Undergraduate Marketing courses at other institutions. As a PhD mentor, Ian has supervised many PhD, Masters and Honours students, and as a lecturer has taught a diverse range of subjects to undergraduates, postgraduates and corporate clients. Ian is Associate Editor of the European Journal of Marketing with responsibility for the services marketing and internal marketing tracks. Ian is also a member of the international editorial board of the Journal of Service Management and is a regular reviewer for other journals. In 2010 he was awarded an Emerald Literati Network Award for Excellence for Outstanding Reviewer contribution to the International Journal of Bank Marketing. Ian also co-edited a 2004 special issue of the Journal of Business research (With Jos Lemmink and Guenther Botschen), co-chaired the 10th European Institute for Advanced Studies in Management (EIASM) Workshop on Quality Management in Services, and co authored a successful text on research methods (with Nick Lee)'Doing Business Research: A Guide to Theory and Practice. In Ian was recipient of the Academy of Marketing Research Excellence Award for his work on internal marketing and its consequences for business. Ian has successfully generated over $1 million in research funding. Ian’s research lies within the general domain of services marketing and management, in particular developing and evaluating HR and marketing strategies impacting customer service. Internal marketing, employer branding and value co-creation capabilities are the main foci of this work. Ian is adept at scientific methods of research enquiry, in particular survey design and quantitative multi-variate analytical techniques.