Ian McDonnell
Senior Customer Support Specialist at Hubspot
Based in County Dublin, Ireland
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Seniority
Staff
Department
Customer/Client Service
Location
County Dublin
Industry
Software Development
Company size
12K
Contact information
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i•••••••@hubspot.com
Phone
5 credits+353 ••• •••• ••••
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Background
About Ian McDonnell
A results-driven and analytical Service Management Professional with over 10 years of experience leading teams and optimising operations in high-pressure technical environments. Proven expertise in managing the full service lifecycle, from complaint resolution and SLA adherence to proactive process improvement and team leadership. Skilled in building and maintaining strong client relationships, managing vendor processes, and using data to drive customer satisfaction and operational efficiency
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