Ian Sequeira

Background

About Ian Sequeira

As a Sr. Operations Analyst at Earthwave Technologies, I spearhead the enhancement of the company's database and customer relationship management (CRM) systems for Sales and Service functions. I leverage cutting-edge third-party business intelligence software to compile actionable reports and enable data-driven decision-making by the team. I also develop and maintain sophisticated data models for monthly and quarterly reports, providing Senior Management with clear and insightful business intelligence. I have six years of operational experience in government, non-profit, and business sectors, where I have applied my skills in workflow automation, process improvement, and project management. I hold a Master's Degree in Public Policy Analysis from O'Neill School of Public and Environmental Affairs, and a Bachelor's Degree in Religion/Religious Studies from Wabash College. I am proficient in Excel and Microsoft Office applications, and I am in the process of attaining more in-depth SQL knowledge to work with multiple CRMs and database applications. I have earned certifications in HubSpot Reporting, Complete SQL Bootcamp, and SQL & PostgreSQL from reputable online platforms. My goal is to use my CRM and data expertise to achieve organizational objectives and deliver high-quality customer service.