Ian Serfontein

Background

About Ian Serfontein

I am a skilled Professional in the automotive field with over 28 years’ experience. My expertise lies in Profitability, Management, Coaching, Mentoring, Staff and Customer Satisfaction as well as ensuring internal audits are conducted regularly to ensure that compliance procedures are adhered to, standard operating policies are in place and up to date, identifying new and existing risks and suggesting controls to improve client/customer satisfaction. I reported directly to my Executives on any process Failures, Achievements, Risks and Enhancements required or suggest improvements. I bring an innovative, exciting, zealous approach to my role and take great pleasure in being the enabler of change that increases staff engagement and improves processes that positively impacts client service while delivering quality services. My passion lies in ensuring profitability, staff and customer satisfaction by forging authentic connections with colleagues and clients. I am a conscientious and professional person with extensive experience in Automotive Processes / Systems, Advanced Computer and Presentation Skills. A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my current employer include the implementation of new programs. Being naturally proactive and dedicated to ongoing professional development, I am an eager, quick learner, and meet new challenges with ease and enthusiasm. I am calm and dependable under pressure, and enjoy the stimulation of consolidating thoughts and ideas in a team setting. Positive and outgoing, I am hardworking, willing to learn, and committed to any role that I am afforded the opportunity to fulfill.