Ian Shepherd
Customer Care & Quality Director at Lendlease
Based in Newcastle Upon Tyne, United Kingdom
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Seniority
Director
Department
Other
Location
Newcastle Upon Tyne
Industry
Real Estate
Company size
10K
Contact information
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i•••••••@lendlease.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Ian Shepherd
A dynamic Customer Care & Quality Director with over 35 years experience in High Specification Residential Mixed Use Developments. Exceptional knowledge across residential quality, design, NHBC technical standards and customer care. Comfortably operating at all organisational levels and demonstrating excellent leadership and troubleshooting skills, a strong influencer and innovative problem solver in high-pressure commercial environments where attention to detail and maintenance of high standards is vital. Exceptional Leadership Skills in Customer Care, Residential Quality, Health & Safety and Chairman of Newcastle Construction Safety Group. Strong knowledge of 14001 / 9001 & 18001 Systems & NHBC Technical Standards. Mental Health First Aider BREEAM - Code for Sustainable Homes Assesor LRQA Trained - Environmental Internal Auditor. JMJ Trained Incident & Injury Free (IIF)- Master Trainer Subject Matter Expert (SME)- Residential Customer Quality Specialties: Residential Quality Customer Care & Experience NHBC Technical Standards Health & Wellbeing Environmental Management Behavioural Safety LGBT Ally
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